Saturday, April 13, 2013

CCNA SYLLABUS NEW 2013

Exam Description
The 640-802 Cisco Certified Network Associate (CCNA) is the composite exam associated with the Cisco Certified Network Associate certification. Candidates can prepare for this exam by taking the Interconnecting Cisco Networking Devices Part 1 (ICND1) v1.0 and the Interconnecting Cisco Networking Devices Part 2 (ICND2) v1.0 courses. This exam tests a candidate's knowledge of installation, operation, and troubleshooting a small network, including connecting to a WAN and implementing network security.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Describe how a network works

  • Describe the purpose and functions of various network devices
  • Select the components required to meet a network specification
  • Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network
  • Describe common networked applications including web applications
  • Describe the purpose and basic operation of the protocols in the OSI and TCP models
  • Describe the impact of applications (Voice Over IP and Video Over IP) on a network
  • Interpret network diagrams
  • Determine the path between two hosts across a network
  • Describe the components required for network and Internet communications
  • Identify and correct common network problems at layers 1, 2, 3 and 7 using a layered model approach
  • Differentiate between LAN/WAN operation and features

Configure, verify and troubleshoot a switch with VLANs and interswitch communications

  • Select the appropriate media, cables, ports, and connectors to connect switches to other network devices and hosts
  • Explain the technology and media access control method for Ethernet networks
  • Explain network segmentation and basic traffic management concepts
  • Explain basic switching concepts and the operation of Cisco switches
  • Perform and verify initial switch configuration tasks including remote access management
  • Verify network status and switch operation using basic utilities (including: ping, traceroute, telnet, SSH, arp, ipconfig), SHOW & DEBUG commands
  • Identify, prescribe, and resolve common switched network media issues, configuration issues, auto negotiation, and switch hardware failures
  • Describe enhanced switching technologies (including: VTP, RSTP, VLAN, PVSTP, 802.1q)
  • Describe how VLANs create logically separate networks and the need for routing between them
  • Configure, verify, and troubleshoot VLANs
  • Configure, verify, and troubleshoot trunking on Cisco switches
  • Configure, verify, and troubleshoot interVLAN routing
  • Configure, verify, and troubleshoot VTP
  • Configure, verify, and troubleshoot RSTP operation
  • Interpret the output of various show and debug commands to verify the operational status of a Cisco switched network.
  • Implement basic switch security (including: port security, trunk access, management vlan other than vlan1, etc.)

ITIL Foundation 2011 syllabus

The IT Service Lifecycle
• service strategy
• service design
• service transition
• service operation
• continual service improvement.

Overview of all Service Management
• processes and functions
• concepts and definitions
• key principles and models
• roles and activities.