The IT Service Lifecycle
• service strategy
• service design
• service transition
• service operation
• continual service improvement.
Overview of all Service Management
• processes and functions
• concepts and definitions
• key principles and models
• roles and activities.
• service strategy
• service design
• service transition
• service operation
• continual service improvement.
Overview of all Service Management
• processes and functions
• concepts and definitions
• key principles and models
• roles and activities.
